How can we help you?
We're here to assist you with any questions, issues, or feedback you may have. Choose the appropriate contact method below for the fastest response.
General Support
Need help with our services, have questions about your account, or want to provide feedback?
Report a Bug
Found a bug or technical issue? Help us improve by reporting it to our development team.
Security Issues
Discovered a security vulnerability? Please report it responsibly to our security team.
Frequently Asked Questions
How quickly can I expect a response?
We aim to respond to all inquiries within 24 hours during business days. Security issues are prioritized and typically receive a response within 4 hours.
What information should I include when reporting a bug?
Please include: steps to reproduce the issue, your browser/device information, any error messages, and screenshots if applicable. The more details you provide, the faster we can resolve the issue.
How do you handle security reports?
We follow responsible disclosure practices. Please do not publicly disclose security issues until we've had a chance to address them. We'll work with you to understand and resolve the issue promptly.
Do you offer phone support?
Currently, we provide support primarily through email to ensure we can track and resolve your issues effectively. For urgent matters, please mark your email as "Urgent" in the subject line.
Tips for Getting Help Faster
Be Specific
Include detailed descriptions, error messages, and steps to reproduce any issues.
Include Screenshots
Visual context helps us understand and resolve issues more quickly.
Check Documentation
Review our documentation and FAQ before reaching out—you might find a quick solution.
Use Clear Subject Lines
Help us prioritize and route your message to the right team member.
Other Ways to Reach Us
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (CST)
Emergency Security Issues: Monitored 24/7
Response Time: Within 24 hours for general inquiries, 4 hours for security issues
For general information about BrandFlex, visit our About page or check out our Contact page.